Perhaps your management has asked you to implement quality metrics, or perhaps you’ve realized the need for a continuous improvement program after seeing the same problems arise year after year. When approached correctly, quality metrics and continuous improvement can be powerful tools. This webinar will show you how to begin!

We will begin with an overview of which metrics to monitor dependent upon the needs and objectives of your organization. Then we’ll discuss how and when to collect and report metrics to get everyone pulling in the same direction. We’ll walk through several real-life examples of quality metrics and see which motivated cooperative behavior and which led to undesired behaviors, such as poor testing and finger-pointing. 

In this session we’ll also discuss the key components of an effective continuous improvement program. We’ll cover best practices on subjects such as who to involve, what topics to include, and how to track progress. And, in case your management needs convincing, we’ll show you how to cost justify a continuous improvement program, and provide you with two year’s worth of financial data from a real program.